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FAQ

Q: Can I recover data from a formatted disk?

A disk can be formatted in three different ways: Quick, Standard and Low-Level (physical) format.

Quick Format enables you to quickly format a disk, by simply initializing the directory entry information in the root directory area and the FAT information. The data area during this proves to be still intact.

On the other hand, Standard Format examines the data area, and maps the bad sectors. Since each sector head must be read to determine whether it is bad, the process takes a substantial amount of time. If a bad sector is detected, clusters which contain that sector are marked in the FAT to prevent them from future usage. However, just like quick format, full format does not overwrite the data area, and the data content is preserved.

Finally, Low-Level Format modifies the surface molecule arrangement, initializes the entire disk, and records sector identifiers to each track (creating addresses to identify sectors within each track). All of the data contained in the disk is initialized, preventing any future recovery attempts.

If file system information such as directory entries or FAT is lost, the file cannot be opened by the Windows Operating System. However, Data Recovery Wizard is capable of directly reading data from the data area to recover files after a quick or standard format.

For Hard Disk, a quick or standard format is generally carried out as a high-level format, where data areas are not overwritten. Therefore, even though the FAT or the root directory is initialized, Data Recovery Wizard can still recover the data remaining in the data area.

On the other hand, for disk media that cannot be partitioned with FDISK, such as a floppy disk, a standard format is comparable to a low-level (physical) format process, rendering the original data on the floppy as unrecoverable.

 

Q: Can I recover files deleted from a floppy disk?

Files deleted from a floppy disk can be recovered. Files saved in subfolders, rather than in the root directory, have a higher recovery rate.

You can also recover files after formatting a floppy disk. However, you can only recover data if the floppy disk is quick-formatted. Unlike a Hard Disk, data cannot be recovered after a standard format has been performed on a floppy.

Files that were saved in sub-directories of a quick-formatted floppy disk can be recovered from [Lost Folders], whereas ones in the root directory must be restored from [Raw Files].

 

Q: Can I recover my data after performing FDISK?

Even if your partitions have been deleted with FDISK, you can use "Partition Recovery" and select a physical drive to scan for the lost partition and then recover the data from it. Furthermore, even if you have created new partitions after removing the old ones, you can still recover your data with the Data Recovery Wizard. Please refer to "Partition Recovery".

 

Q: How do I get updates of the Data Recovery Wizard?

Make sure your computer is in Internet, and then you are allowed to check the newer version by "Update" option.

Current updates of the Data Recovery Wizard are (only) obtainable via the Internet.

 

Q: How to buy?

You can use the online shop ("Click Here!!! ").

 

Q: Is tech support service free?

Yes! It's free for all.

 

Q: I have more questions - who should I write to?

Please send your additional questions to support@recovery-soft.com.

 

Q: I have recovered a file, but I cannot open it.

In some cases, files recovered by using Data Recovery Wizard cannot be opened properly. Microsoft Office (Excel, Word, and Power Point) files and large files such as MPEG files often run into this problem. Please consider the following points:

Damaged Files

After a file is deleted, it could be damaged by another file, overwriting, disk defragmentation, virus attack, or hacking activity. (Microsoft Office files are especially susceptible)

Fragmented File

Some large files are saved in discrete locations because they cannot be allocated in contiguous Hard Disk space. When one of these files is deleted, recovery can be very difficult. Even though the file's start location is available, the location information of other fragments is usually lost.

 

Q: What kinds of virus damage can Data Recovery Wizard cope with?

Data Recovery Wizard is effective against viruses such as CIH, which initialize the file system information including MBR and FAT. Furthermore, Data Recovery Wizard can recover data attacked by viruses that alter the directory entry information such as WormExploreZip. These powerful features are implemented in Data Recovery Wizard's [Raw Files] category. The WormExploreZip virus destroys the entire directory information and FATs, thus completely eliminating file information, extension, and file size data. Consequently, only the data area remains unaffected. Even in these extreme cases, Data Recovery Wizard provides a miraculous recovery result.

Data Recovery Wizard cannot recover data damaged by viruses that directly attack a file data area.

 

Q: Why cannot you get the right file name from RAW recovery?

As the application of RAW only recover files in the form of document head scanning, but not in the form of system info, so your recovered file often has a file name different from the previous one. Your recovered file is shown in order of file type.

 

Q: Why the found files are green or blue?

There might be two different colors when you find the files.

If the color of the found files is blue, that means that the attributes of file is compressed.

If the color of the found file is green, that means that the attributes of file is encrypted.

 

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